Shipping Policy

Thank you for choosing Biba Bolsos. We understand that the anticipation of receiving your new handbag is part of the overall experience, and we are dedicated to ensuring that this process is as seamless, secure, and transparent as possible. This Shipping Policy outlines the procedures, options, and terms that govern the delivery of your order from our fulfillment center to your doorstep. By making a purchase at bibabolsos.com, you agree to the terms outlined below.

1. Order Processing and Fulfillment

Once you place an order with us, our team begins the preparation process immediately. We take great pride in the presentation of our products, and each item undergoes a final quality inspection before it is carefully packaged. This ensures that your Biba Bolsos bag reaches you in pristine condition, ready to be enjoyed.

Order Confirmation: As soon as your order is successfully placed, you will receive an order confirmation via the email address you provided. This confirmation will include your order number and a summary of your purchase. Please review this information carefully. If you notice any discrepancies, it is important to notify us promptly so we can address them before the order progresses.

Processing Period: All orders require a standard processing period. This timeframe is necessary for verification, quality control, packaging, and preparing the shipment for handover to our logistics partners. Please note that this processing window is separate from the actual transit time.

Peak Periods: During high-volume seasons, such as holidays or promotional events, our processing times may experience slight extensions. We are committed to minimizing any delays and will do our utmost to dispatch your order as swiftly as possible. We appreciate your patience and understanding during these busier times.

2. Domestic and International Shipping

We offer shipping to a wide range of destinations, both within our country of operation and internationally. We believe that the timeless style of Biba Bolsos should be accessible to our global clientele. However, please be aware that shipping options, carriers, and associated terms may vary depending on your location.

Domestic Shipping: For orders placed with a domestic shipping address, we partner with reliable, trusted national carriers to ensure prompt and secure delivery. These carriers provide tracking services that allow you to monitor the progress of your shipment every step of the way.

International Shipping: We are proud to serve customers worldwide. For international orders, we collaborate with global logistics providers to ensure your package is safely transported across borders. Please be aware that international shipping is subject to the regulations, customs procedures, and import laws of the destination country.

3. Tracking Your Order

Transparency is a key pillar of our service. Once your order has been processed, packaged, and handed over to the shipping carrier, you will receive a notification containing a unique tracking number. This number is your key to monitoring the real-time location and status of your package.

How to Track: You can use the provided tracking number on the carrier’s official website. The tracking portal will display updates such as “In Transit,” “Out for Delivery,” and “Delivered.” This allows you to anticipate the arrival of your Biba Bolsos bag and plan accordingly.

Updates: We recommend keeping an eye on your tracking information regularly. In some cases, the carrier may also provide delivery notifications via email or text message, depending on the preferences you have set with them.

4. Shipping Restrictions and Limitations

To ensure the safety of our products and compliance with international laws, there are certain restrictions on where we can ship and the methods we can use.

P.O. Boxes: While we strive to accommodate all customers, we may be unable to deliver to P.O. Box addresses for certain shipping methods, as a signature upon delivery is often required for security. We recommend providing a physical street address for your order.

Military Addresses: For orders destined for military APO/FPO addresses, delivery is facilitated through the local postal service. These shipments are subject to the standard procedures and timelines of the military postal system, which may differ from civilian delivery.

Hazardous Materials: As our products are handbags and accessories, they generally do not contain hazardous materials. However, we reserve the right to refuse shipping to addresses where local laws prohibit the import of goods made from specific materials (such as certain exotic skins, though we do not use these).

5. Customs, Duties, and Import Taxes

For international customers, it is crucial to understand that all orders shipped across international borders are subject to customs clearance and may be subject to import duties, taxes, and customs handling fees imposed by the destination country. These charges are not included in the price of the product or the shipping costs you pay at checkout.

Buyer’s Responsibility: The responsibility for paying these additional charges lies solely with the recipient (the buyer). Customs policies and import duties vary widely from country to country. We strongly advise you to contact your local customs office for more information about potential costs before placing your order.

Customs Declarations: We are required by law to declare the full value of your order on the customs forms. We will not undervalue shipments or mark them as “gifts” to avoid customs fees, as doing so is illegal and can result in severe penalties for both the sender and the recipient.

Delivery Delays: Please note that customs processing can occasionally cause delays in delivery. While we have no control over the speed at which customs authorities clear packages, we will provide you with all the necessary shipping information to assist them in the process.

6. Delivery Attempts and Receipt

To ensure the security of your valuable Biba Bolsos purchase, most shipments require a signature upon delivery. This is to protect you against the risk of theft or loss after the carrier indicates “delivered.”

Signature Requirement: If you are not available to sign for the package, the carrier will typically leave a notice with instructions. You may be able to reschedule delivery or arrange to pick up the package from a local depot. Please follow the instructions provided by the carrier to ensure you receive your order promptly.

Responsibility After Delivery: Once the carrier marks the package as “Delivered,” the responsibility for the package passes to you. We are not liable for any loss, theft, or damage that occurs after successful delivery has been confirmed.

7. Address Accuracy

We rely on the shipping address you provide at checkout to deliver your order. It is your responsibility to ensure that the address is accurate, complete, and correctly formatted, including apartment numbers, building names, and any other relevant directional information.

Incorrect Address: If an order is returned to us due to an incorrect or incomplete address provided by the customer, you will be responsible for any costs associated with reshipping the package. We cannot guarantee that the original shipping costs will be refunded in such cases. Please double-check your address before finalizing your purchase.

8. Lost or Damaged Shipments

While we take every precaution to ensure your order arrives safely and securely, we understand that issues can occasionally arise during transit.

Damaged Packages: If your package arrives visibly damaged, we recommend that you refuse the delivery if possible. If you have already accepted the package, please document the damage by taking photographs of the box and the product. Notify us as soon as possible so that we can initiate an inquiry with the shipping carrier and resolve the situation according to our quality guarantee.

Lost Shipments: If your tracking information shows that the package has been “Delivered” but you have not received it, we recommend checking with neighbors, your local delivery office, and any secure locations around your property. If the package remains unaccounted for after this, please contact us immediately. We will open a formal investigation with the carrier, which can take several days. While we will do everything we can to assist, the final resolution is often subject to the carrier’s own policies and findings.

9. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the date at the top of the policy will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we handle your orders.

Thank you for entrusting Biba Bolsos with your order. We are committed to delivering not just a product, but a complete and satisfying experience from the moment you click “purchase” to the moment you unbox your new favorite accessory.