Return Policy

At Biba Bolsos, we are deeply committed to your satisfaction. We understand that selecting a handbag is a personal and considered decision, and we want you to feel completely confident and delighted with your purchase. However, we also recognize that sometimes an item may not be the perfect fit for your lifestyle or expectations. This Return Policy is designed to outline the conditions, procedures, and timeframes under which you can return an item purchased at bibabolsos.com. Our goal is to make this process as transparent, fair, and straightforward as possible, ensuring that you can shop with complete peace of mind.

1. General Return Policy

We stand behind the quality and craftsmanship of every Biba Bolsos handbag. If for any reason you are not entirely satisfied with your purchase, we invite you to initiate a return. Our policy allows for the return of eligible items, provided they meet the specific conditions detailed below. We believe in building a relationship of trust with our customers, and a fair return policy is a fundamental part of that commitment.

2. Eligibility Conditions for Returns

To be eligible for a return, all items must adhere to the following conditions. These requirements are in place to ensure that returned products can be processed appropriately and that we maintain the highest standards of hygiene and quality for all our customers.

• Original Condition: Items must be returned in their original, unworn, unused, and unaltered condition. This means they should show no signs of wear, damage, staining, or odor. We cannot accept returns for items that have been used, carried, or modified in any way.
• Original Packaging and Tags: All original packaging must be included with the return. This includes the product box, the protective dust bag (if provided), any tissue paper, branded ribbons, and all hang tags. The tags must remain attached to the product. Items returned without their original tags or packaging may be rejected or subject to a reduction in the refund amount.
• Timeframe: Returns must be initiated within the specified return window from the date of delivery. This timeframe allows you sufficient time to evaluate your purchase in your own environment. Requests submitted after this period may not be accepted.
• Non-Returnable Items: For reasons of hygiene and safety, certain categories of items are final sale and cannot be returned. These typically include (but are not limited to) personalized or monogrammed items, gift cards, and any items marked as “Final Sale” or “Clearance” on the product page. Please always check the specific product listing for any applicable restrictions before purchasing.

3. The Return Process

We have designed our return process to be as simple and convenient as possible. To initiate a return, you will need to follow the steps outlined below. This systematic approach ensures that your request is handled efficiently and that you receive updates regarding the status of your return.

Step 1: Initiate Your Return
All returns must be initiated through our designated returns portal or by contacting our customer service team. You will be asked to provide your order number and the email address used at checkout. You will also need to specify the item(s) you wish to return and the reason for the return. This information helps us improve our products and services.

Step 2: Receive Authorization and Instructions
Once your return request is submitted, you will receive a return authorization confirmation. This communication will contain the specific return instructions, including the address to which you should send your package. Please note that this authorization does not guarantee acceptance of the return; the final decision will be made upon inspection of the returned goods.

Step 3: Pack Your Return Securely
Carefully pack the item(s) you are returning in a secure package. Please ensure that all original tags are attached and that the item is protected against damage during transit. We recommend using the original shipping packaging if possible, or a similarly sturdy box. You are responsible for ensuring the item is properly packed to avoid damage during the return transit.

Step 4: Ship Your Return
You are responsible for covering the cost of return shipping, unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item without these precautions. We are not liable for items lost or damaged during the return shipping process.

Step 5: Inspection and Processing
Once your return package is received at our facility, our quality control team will inspect the item(s) to ensure they meet our eligibility conditions. This inspection process is thorough and may take several business days. We will notify you via email once we have received and inspected your return, and again when the processing is complete.

4. Refunds

Upon successful inspection and acceptance of your return, a refund will be processed. The method and timing of the refund depend on the original payment method used for the purchase.

Refund Method: If you paid by credit card or debit card, the refund will be credited back to the same card. If you paid via a third-party payment gateway, the refund will be processed through that same platform. We will not issue refunds in the form of cash, checks, or alternative methods outside of the original payment channel.

Refund Amount: The refund amount will be the full purchase price of the returned item(s), including any taxes paid, minus any applicable deductions. Please note that the original shipping costs are non-refundable unless the return is a result of our error (such as sending the wrong item). The return shipping costs you paid to send the item back to us are also not refundable.

Timing of Refunds: Once your return is approved and processed, the refund will be initiated to your original payment method. Please be aware that the time it takes for the funds to appear in your account depends on your bank or payment provider. While we issue the refund promptly, the financial institution’s processing times can vary. We will provide you with a confirmation number for your records.

5. Exchanges

If you wish to exchange your Biba Bolsos item for a different color, style, or size, we recommend following our return process for your original item and placing a new order for the desired item. This is the fastest and most efficient way to secure your new preference.

We understand that this may seem less convenient than a direct swap, but it ensures that the item you want is reserved for you and that you are not waiting for inventory to become available. The return of your original item will be processed as a standard refund, and your new order will be processed independently.

6. Damaged, Defective, or Incorrect Items

In the unlikely event that you receive an item that is damaged, defective, or not the item you ordered, we sincerely apologize. We take quality control very seriously, but mistakes can occasionally happen. For these specific situations, our policy differs from the standard return process.

Immediate Action: If you receive a damaged or incorrect item, please notify us immediately. You should include clear photographs of the damage, the defective area, or the incorrect item alongside the packing slip. This visual evidence helps us document the issue and resolve it quickly.

Resolution: For damaged or defective items, we will cover the return shipping costs and provide you with a prepaid shipping label. We will then either replace the item with the same product (if available) or issue a full refund, including the original shipping costs. We will work with you to find the most satisfactory resolution.

7. International Returns

For international customers, the return process is slightly different. You are responsible for all return shipping costs and customs fees associated with the return. Please ensure that you clearly mark the package as “Returned Goods” on any customs forms to avoid unnecessary duties or delays. We are not responsible for any taxes, duties, or customs charges incurred when returning an item to our facility.

8. Final Decision and Rights

We reserve the right to reject returns that do not meet our eligibility conditions. If a return is rejected due to signs of use, damage, or missing tags and packaging, the item will be sent back to you, and no refund will be issued. Our decision regarding the condition of a returned item is final.

Thank you for shopping with us at bibabolsos.com. We value your trust and are committed to ensuring your experience with Biba Bolsos is nothing short of exceptional.